What should I do if a video freezes?

Suggestions for resolving freezing learning videos in the WeStudy LMS.

Last updated: 24 Вересня

On this page

The most common cause is an unstable or slow internet connection.

Try pausing the video for a few seconds to let it load.

Also close unnecessary applications and browser tabs that may be using the internet.

If possible, switch from mobile data to Wi-Fi or vice versa.

If the problem affects only one specific video, tell your instructor or administrator.

Your next step

Try WeStudy for free

From your first idea to your own online school. Create, teach and grow your project with WeStudy.

Try for Free

30days free

Full access to all features for 30 days — free


westudy 2.0

WeStudy™: A digital platform with the right set of tools to help you handle a wide range of tasks

+38 (063) 964 69 04

+38 (063) 159 63 36

support@westudy.ua

79026, 108 Stryjska St, Lviv, Ukraine

© 2021 - 2026. LLC "Vistadi". All rights reserved. Trademark registration certificate of Ukraine No. 310596, Legal entity identification code No. 44338526