What should I do if payment succeeded but the course is unavailable?

First, check that you signed in with the same email address used for the purchase.

Refresh the page and reopen the course section.

Check the payment confirmation. A bank may show a charge while the payment provider is still processing the transaction.

If payment is definitely confirmed but access is missing, contact your school administrator.

Provide the course name, email address, and payment information, but do not share full bank card details.